Support Analyst

Duties and Responsibilities

  • Be the first point of contact to provide 1st, 2nd technical support for the Service Desk
  • Provide cover to the business from 08:00 – 18:00 on a shift basis
  • Accurately record all details of calls (via telephone or email) on the Service Desk application and pro-actively manage the call queue on a regular basis
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Update and maintain the IT asset database whilst ensuring a high degree of accuracy
  • Support the firm’s laptop environment with Windows 10 and Office 365
  • Application support of key business applications
  • Providing remote assistance to support staff and partners working away from the office
  • Provide support for the cloud hosted Teams telephony and collaborative system
  • Configure, deploy and support the firm’s fleet of mobile devices and printers
  • Support new and existing users in the use of the firm’s IT system by providing necessary training and advice including induction training for new staff
  • Configure and deploy desktop PCs, laptops in line with departmental deployment / moves & changes processes
  • Follow and maintain departmental procedures, such as the starter & leaver process
  • Work with the Systems Administrator \ IT Service Delivery Manager on complex problems
  • Assist the IT team with the implementation of new projects

 

Required Skills

  • 2-3 years’ experience working within a 1st/2nd line Service Desk support role
  • Knowledge of Active Directory Users and Computers
  • Knowledge of Windows 10
  • Knowledge and experience with Office 365
  • Excellent communications skills, both verbal and written

 

Preferred skills and qualifications

  • Strong networking and troubleshooting experience
  • ITIL Foundation

Alice Palmer

Alice enjoys problem solving and helping clients to minimise their tax burden and also maximise tax reliefs. In particular, she has helped numerous charities claim one of the creative sector tax reliefs, advised on Gift Aid matters, withholding taxes, charitable direct tax exemptions and the use of trading subsidiaries.

Prior to joining haysmacintyre in 2016, Alice trained at a top 10 firm in a busy corporate tax team, building a firm foundation in Corporation Tax compliance and advisory.

Alice is active in local groups, including volunteering at an RDA (Riding for the Disabled) centre and helping improve the local environment.

Outside of the office, Alice enjoys wildlife watching/photography, horse riding, walking and planning her next adventure.

Business Tax Manager

The Role

Duties and responsibilities would include the following:

  • Managing the corporation tax compliance process for a portfolio of corporate clients including both standalone clients and groups;
  • Tax advisory to partners and clients including:
  • -Structures – company, LLP, etc.;
  • -Restructuring;
  • -Research and development tax relief;
  • -Group tax planning;
  • -International matters;
  • -Venture capital tax reliefs;
  • -Share schemes and valuations;
  • -Corporate and property acquisitions and disposals; and
  • -Tax sections due diligence reports.
  • Identifying tax efficient opportunities for clients and liaising with partners on implementing those opportunities;
  • Responsible for managing billing and work in progress;
  • Team responsibilities including line management for junior staff and assisting in development, training and the appraisal process for sub team staff; and
  • Involvement in business development of the firm including attending networking events and opportunity to join a sector group.

Person Specification

  • Deliver work to a high standard and willingness to provide an excellent client service;
  • Able to demonstrate good client focused skills, ability to work unsupervised, work within a team, influence and negotiate;
  • Excellent communication skills essential, being able to communicate with all levels externally and internally; and
  • Show creativity with desire to identify possible tax opportunities and potential pitfalls.

Work-Based Competencies

  • Has previously managed a client portfolio including groups;
  • Ideally be CTA qualified;
  • Good Microsoft skills, outlook, excel, word; and
  • Alpha tax knowledge preferred.

Miranda Bolton

Miranda has a wide portfolio of clients across various corporate sectors including property, hospitality and CMT. Many of Miranda’s clients she has serviced continuously since the start of her career and she prides herself on her ability to understand her clients needs and respond efficiently with accurate and effective corporation tax advice.

Prior to joining haysmacintyre in 2015, Miranda worked as a chalet host in the Austrian Alps for 5 months having finished her Biology undergraduate degree at the University of Nottingham.

In her spare time, Miranda enjoys Crossfit, cycling and visiting the wonderful restaurants London has to offer.

Rico Harris

Rico has over seven years of experience in corporation tax compliance and broader advisory. His specialisms include R&D and creative sector reliefs and capital allowances. As an R&D specialist, he has broad experience in the preparation of R&D tax relief claims and is able to advise on how to both maximise the value and reduce the risk of making a claim. He has prepared claims for a range of businesses, across multiple sectors and including some household names.

Prior to joining haysmacintyre, Rico trained at Grant Thornton and Smith and Williamson before joining EY’s R&D team.

Beyond haysmacintyre, Rico is a keen sports coach and community volunteer which anchors him to his local community and bolsters his awareness of local issues.

In his spare time, Rico enjoys tennis, rugby, film & TV and attempting ambitious DIY projects.

Autumn Budget 2021: highlights

The key tax announcements include:

  • Creative tax reliefs for theatres, orchestras, museums and galleries doubled until April 2023, with rates reducing to current levels by 2024
  • R&D Tax Relief:
    • Scope to be expanded to include cloud computing and data costs
    • Restricted to UK activity from April 2023
  • Tonnage tax for shipping: amendments to favour shipping carrying a UK flag
  • Air passenger duty:
    • A reduced rate for internal UK flights from April 2023
    • A new additional rate for long-haul flights
  • Annual Investment Allowance of £1m extended to April 2023
  • Business rates:
    • 50% discount for the retail, hospitality and leisure sectors for 12 months
    • Revaluations every three years
    • 12 months exemption for business property improvements
    • Investment relief for green investment
    • Multiplier frozen for 2022/23
  • Alcohol duty to be simplified and reformed:
    • To be based on alcohol strength
    • Reliefs for small producers
    • Relief for draught beers and ciders
    • Planned increase for spirits cancelled
  • National Living Wage to increase to £9.50 per hour from April 2022
  • Fuel duty: planned rate rise cancelled
  • Universal Credit: taper rate to be reduced from 63% to 55% by 1 December 2021
  • Capital Gains Tax on residential property: reporting deadline increased from 30 to 60 days
  • A pledge to reduce taxes by the end of this Parliament

Our detailed summary will follow tomorrow morning. Please do not hesitate to get in touch with a member of our Tax team, your usual haysmacintyre contact or Katharine Arthur if you have any queries.

Diana Negentsova

Diana specialises in R&D tax reliefs and her portfolio includes a range of clients within the CMT, food, life science and financial services sectors. As a member of the training team, she is well placed to deliver training sessions to her clients, ensuring they keep abreast of the latest sector and regulatory updates.

Prior to joining haysmacintyre in 2017, Diana was a Tax Associate at a top global management consulting firm, where she was a member of the Corporate tax and R&D teams.

In her spare time, Diana enjoys sci-fi and fantasy novels, gaming and travelling.

Jamie Whale

Jamie specialises in providing direct tax and Gift Aid tax advice to not-for-profit organisations, including charities, sports governing bodies and membership organisations. His clients span the not for profit sector and include many large household name charities, together with a growing portfolio of internationally focussed organisations.

Prior to joining haysmacintyre in 2019 Jamie worked in the wider corporate sector and has a wide range of experiences across small, medium and Big 4-sized firms and clients.

Jamie also advises owner-managed businesses and property sector clients on their corporation tax affairs.

In his spare time, Jamie is an avid follower of football and cricket, and enjoys attending live music and summer festivals. He also enjoys running and volunteering at his local parkrun event.

Jo-Ann Beisty

Jo-Ann focuses on running the compliance process for a variety of clients as well as well as advising and assisting non-resident property companies on UK filing obligations.

Jo-Ann joined the firm in 2004 as a junior assistant in a much smaller department before specialising in Charity/not for profit sector issues in 2013. The firm now has a dedicated not for profit team within the wider Business Tax department.

In her spare time, Jo-Ann enjoys skiing, country music and Gaelic sports.

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