Support Analyst

Duties and Responsibilities

  • Be the first point of contact to provide 1st, 2nd technical support for the Service Desk
  • Provide cover to the business from 08:00 – 18:00 on a shift basis
  • Accurately record all details of calls (via telephone or email) on the Service Desk application and pro-actively manage the call queue on a regular basis
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Update and maintain the IT asset database whilst ensuring a high degree of accuracy
  • Support the firm’s laptop environment with Windows 10 and Office 365
  • Application support of key business applications
  • Providing remote assistance to support staff and partners working away from the office
  • Provide support for the cloud hosted Teams telephony and collaborative system
  • Configure, deploy and support the firm’s fleet of mobile devices and printers
  • Support new and existing users in the use of the firm’s IT system by providing necessary training and advice including induction training for new staff
  • Configure and deploy desktop PCs, laptops in line with departmental deployment / moves & changes processes
  • Follow and maintain departmental procedures, such as the starter & leaver process
  • Work with the Systems Administrator \ IT Service Delivery Manager on complex problems
  • Assist the IT team with the implementation of new projects

 

Required Skills

  • 2-3 years’ experience working within a 1st/2nd line Service Desk support role
  • Knowledge of Active Directory Users and Computers
  • Knowledge of Windows 10
  • Knowledge and experience with Office 365
  • Excellent communications skills, both verbal and written

 

Preferred skills and qualifications

  • Strong networking and troubleshooting experience
  • ITIL Foundation

haysmacintyre acts for i(x) Net Zero PLC on admission to AIM

haysmacintyre was delighted to act as reporting accountant on i(x) Net Zero’s successful admission to AIM, where it raised £10.7m through the placing, subscription and PrimaryBid offer of, in aggregate, 14,056,811 ordinary shares.

i(x) Net Zero is an investing company which focuses on Energy Transition and Sustainability in the Built Environment. They provide their shareholders with the opportunity to create long-term capital growth with positive, scalable, measurable and sustainable impact on the environment and on the communities they serve.

Marc Chennault, Chief Financial Officer at i(x) Net Zero, commented: “haysmacintyre was tasked with evaluating a non-traditional business with several cross-border assets and operations. The team was exceptional with respect to thoroughness, attention to detail, approaching questions in creative ways and devoting many late nights in order to meet deadlines. Team members Laura Mott, Jon Dawson, Jonathan Maddison and Ellie Cornforth executed in the highest professional manner. I would certainly recommend them.”

Laura Mott, Partner at haysmacintyre, commented: “We were delighted to work with the i(x) Net Zero team to help in delivering their successful IPO.  It was great to be involved with a business who is committed to investing in businesses that contribute to net zero and carbon neutral solutions, something which is very high on a number of companies agenda’s.  We look forward to seeing i(x) Net Zero’s progress over the coming years as they continue on their strategic journey.”

The haysmacintyre team included Laura Mott and Jon Dawson, Partners, supported by Jonathan Maddison, Senior Manager. haysmacintyre also utilised the expertise of Vincent Paolucci, Partner at Gettry Marcus, MSI Global Alliance’s US member firm.

Jon Maddison

Within the sector, Jon has a particular specialism in technology clients, which include both privately owned companies as well as publicly listed groups. He has experience in managing the audit process of AIM listed groups and is currently the manager on three AIM listed clients which provides him with a strong understanding of the reporting requirements for AIM listed entities.

Jon regularly works with entrepreneurial, scale-up businesses and understands the importance of regular communication, backed by strong, sector specific technical expertise.

Jon attends sector specific events and contributes to technical content and training within the sector.

Outside of work Jon enjoys most sports, including golf, squash, skiing and rugby.

Jake Pearlman

As well as acting as the director on audit engagements, Jake assists his clients on other financial transactions such as financial modelling, financial due diligence, restructuring and IPOs. Jake provides his clients with in depth yet pragmatic and efficient advice, assisting them through the different stages of their journey as they grow.

Jake was named in the Accountancy Age UK Top 35 under 35 in December 2019 and leads the firm’s property sector. Jake regularly writes for industry publications and is a regular attendee at industry events such as Qandor and the London Real Estate Forum.

Outside of work, Jake is a sports enthusiast, spending his weekends running, playing football and suffering at the hands of Arsenal.

Equity Capital Markets

The three main UK markets available to meet individual company requirements for becoming a public company are the Main Market (both Primary and Standard Listings), AIM and NEX Exchange (formerly ISDX).  The transition from a private to a public company is a transformational event in a company’s life cycle but it has significant benefits. It can provide capital to allow a business to grow and achieve its strategic objectives, plus it can provide an exit route for the current owners of the business, as well as enhancing the credibility and profile of the business.

Laura Mott

Laura has specialist knowledge of the public markets in the UK and have advised on a number of flotations on AIM, the standard segment of the main market and Aquis Exchange. From an audit perspective Laura’s main focus is advising AIM and quoted companies and she manages a broad corporate client portfolio including media, technology and financial services companies. Laura also sits on our firm’s Strategic Group and has been involved in deriving the firms strategy over the next three years.

Outside of work Laura loves to travel and she enjoys London life in general especially the capital’s restaurants. She also enjoys playing golf when she gets time.

Jon Dawson

Jon looks after his clients’ needs across a range of services including transactional services (IPOs, reverse takeovers, due diligence, MBOs, trade sales and M&A), statutory audits, tax compliance, outsourcing solutions and other areas of accounting and tax advisory work. Jon has widespread experience working closely with clients as they go through a period of change, whether it be rapid growth, fundraising, or an exit. Jon enjoys advising his clients throughout their journey and looks after an array of the firm’s creative digital and technology clients, ranging from privately-owned companies to publicly-listed groups. Jon has a number of other responsibilities within the firm which include roles on the Audit Management Committee (overseeing the management of the firm’s audit department), the AsiaPac International Desk (working closely with our MSI Global Alliance colleagues on a number of international engagements) and the firm’s Social Committee.

Prior to haysmacintyre, Jon spent some time working in Hong Kong, having been born there and always wanting to return after completing his degree. Jon graduated with a first class degree in Mathematics from the University of Southampton.

Beyond haysmacintyre, Jon is a member of 2040, a programme comprised of four pillars: connectivity, development, wellness and impact to prepare its Members for the next paradigm of business and social progression. Jon is also undertaking a digital MBA with a curriculum focussed on understanding his clients better: Business model innovation, Testing business ideas & ‘The Lean Start-up’, Business and marketing strategies, Leadership, Entrepreneurship & Fundraising, The power of being a (Digital) marketer, Finance & accounting, HR & talent management, Disruptive tech in business.

Outside of work Jon enjoys most sports, including running, cycling, skiing, rugby, golf and anything adventurous. He also loves spending time with his family and friends, and enjoying the variety of restaurants that London has to offer.

Christopher Cork

Chris specialises in corporate reporting assignments, including statutory audit and reporting accountant roles. More broadly, his transaction advisory expertise also covers due diligence, financial modelling and accounting standards transition projects.

Chris’s clients are typically investor backed and his portfolio comprises several AIM-listed and private equity backed groups. This makes Chris ideally placed to work with clients throughout their growth trajectory as they encounter the challenges of an increasing complex financial reporting environment.

Chris is an active member of our international desks services and focuses on North America, where many of his clients have subsidiary operations or report to a parent company. He is also a regular contributor to our MSI Global Alliance’s special interest groups on audit and M&A.

Away from his client work, in September 2021 Chris was placed 13th in Accountancy Age’s 35 under 35. He is also a regular speaker at events focused on scale up businesses such as the London Stock Exchange’s Elite programme and The ScaleUp Accelerator.

In his spare time, Chris enjoys cycling and music.

Natasha Frangos

The majority of Natasha’s clients are dynamic and innovative businesses, with significant external stakeholders. Natasha provides her clients with a range of services, often acting for a company from growth and expansion, on to an event and frequently remains involved in the company beyond that event. She prides herself on developing long lasting client relationships, acting as a sounding board for her clients.

Prior to becoming Managing Partner, Tash led the Corporate sector team and was a member of haysmacintyre’s Management Board.

Tash has been honoured as one of Brummell Magazine’s 30 Inspirational Women Champions of Diversity, was awarded Woman of the Year – Practice (National) at the Women in Accountancy and Finance Awards in 2020 and was awarded Businesswoman of the Year at the Great British Businesswoman Awards in 2021.

Transaction Advisory Services

We can help you complete deals quickly, smoothly and on favourable terms. We do this by identifying the risks early and uncovering the information that can be crucial in negotiating the terms of a deal.

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