Support Analyst

Duties and Responsibilities

  • Be the first point of contact to provide 1st, 2nd technical support for the Service Desk
  • Provide cover to the business from 08:00 – 18:00 on a shift basis
  • Accurately record all details of calls (via telephone or email) on the Service Desk application and pro-actively manage the call queue on a regular basis
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Update and maintain the IT asset database whilst ensuring a high degree of accuracy
  • Support the firm’s laptop environment with Windows 10 and Office 365
  • Application support of key business applications
  • Providing remote assistance to support staff and partners working away from the office
  • Provide support for the cloud hosted Teams telephony and collaborative system
  • Configure, deploy and support the firm’s fleet of mobile devices and printers
  • Support new and existing users in the use of the firm’s IT system by providing necessary training and advice including induction training for new staff
  • Configure and deploy desktop PCs, laptops in line with departmental deployment / moves & changes processes
  • Follow and maintain departmental procedures, such as the starter & leaver process
  • Work with the Systems Administrator \ IT Service Delivery Manager on complex problems
  • Assist the IT team with the implementation of new projects

 

Required Skills

  • 2-3 years’ experience working within a 1st/2nd line Service Desk support role
  • Knowledge of Active Directory Users and Computers
  • Knowledge of Windows 10
  • Knowledge and experience with Office 365
  • Excellent communications skills, both verbal and written

 

Preferred skills and qualifications

  • Strong networking and troubleshooting experience
  • ITIL Foundation

Dinesh Pancholi

Dinesh provides expert advice and support to clients ranging from large corporations to OMBs. He covers all areas of employment tax including employment related securities compliance and reporting.

Prior to joining haysmacintyre in October 2021, Dinesh was a Senior Manager in the PKF Smith Cooper Employment taxes team.

Previous to joining an accountancy practice, Dinesh was an HMRC Employer Compliance Office so he can share his experience from both sides!

In his spare time Dinesh enjoys watching football and cricket, reading and listening to music.

Joanne Hennessy

Jo is experienced in all aspects of employment taxes from compliance requirements, supporting clients with HMRC investigations through to proving advice. Working in these areas has demonstrated how the impact on each client of the same legislation can be significantly different which keeps her passionate about her role.

Jo’s professional development started with HMRC, when it was still the Inland Revenue and was then enhanced through her time in work for two of the current big four accountants before joining haysmacintyre in 2007.

Jo’s was a primary school governor which was a rewarding and interesting experience which as her children have moved on to higher education has now come to an end.

Outside of work Jo keenly follows her son’s sporting and scouting achievements and also visits the gym, and takes part in some organised classes. In addition, she enjoys a good walk a beautiful surrounding whenever possible, going to the theatre and reading.

Tim Davies

Tim enjoys providing holistic advice to entrepreneurs, business owners and multinational corporations with particular focus on long term strategic and sustainable growth. He has spoken at and chaired events discussing many tax areas including tax avoidance and tax transparency plus diversity and inclusion matters within the profession.

Prior to joining haysmacintyre in 2019, Tim was Head of Tax and Head of Markets at a top 10 firm where he was also twice elected member of the firm’s UK Executive Board as well as holding international roles. He has also worked in two of the big 4 accountancy firms as well as qualifying as an Inspector of Taxes at HMRC and working in industry.

Beyond haysmacintyre, Tim is a non-executive director for a large UK based, global charity.

In his spare time, Tim enjoys attending sporting events such as rugby and formula 1 as well as travelling.

Melanie Pittas

Melanie has extensive experience of working with early stage managers from launch and supporting them in a full-service outsourced accounting capacity. As well as delivering audit and assurance services, including track record reporting and FCA CASS audits, she supports her clients with RegData reporting, tax advisory and compliance, and set-up, financial management and transaction advice.

Melanie regularly speaks on topical panels at sector specific events, where she has covered areas including Outsourcing and Service Provider Selection and Tax Structuring: LLP vs Limited, and she regularly contributes to sector publications. In 2017 she was a co-contributor to the publication ‘Successfully Launching A Hedge Fund In Europe’, and more recently she contributed to HFM’s special report ‘How to Start A Hedge Fund in Europe.’ Melanie’s contribution to the sector was recently recognised with her ranking in the Top 10 Most Influential People in Service Provision for the Investment Space by 2&20. Melanie is a member of the ICAEW’s FS Faculty and a regular attendee of AIMA, HFM and 100 Women in Finance events. Beyond haysmacintyre, Melanie is a Non-Executive Director and Vice-Treasurer of HFC Help For Children UK.

In her spare time Melanie enjoys travelling, yoga and cooking.

Natasha Frangos

The majority of Natasha’s clients are dynamic and innovative businesses, with significant external stakeholders. Natasha provides her clients with a range of services, often acting for a company from growth and expansion, on to an event and frequently remains involved in the company beyond that event. She prides herself on developing long lasting client relationships, acting as a sounding board for her clients.

Prior to becoming Managing Partner, Tash led the Corporate sector team and was a member of haysmacintyre’s Management Board.

Tash has been honoured as one of Brummell Magazine’s 30 Inspirational Women Champions of Diversity, was awarded Woman of the Year – Practice (National) at the Women in Accountancy and Finance Awards in 2020 and was awarded Businesswoman of the Year at the Great British Businesswoman Awards in 2021.

Payroll

Payroll processing is an important, yet increasingly difficult and demanding task, especially with changing regulations such as RTI (Real Time Information) and Auto Enrolment for pensions.

Annual changes in tax codes, pensions, maternity and paternity pay are just some of the complex areas you need to keep up date with if you are to be compliant and keep your employees happy.

Informal request to payroll benefits no longer accepted by HMRC from April 2021

Payrolling benefits is the process that allows an employee to pay tax on a month by month basis, through the salary they earn, in the tax year that they received the benefit.

Employers who are intending to payroll benefits and expenses must register their intention to do so with HMRC using the payrolling employees taxable benefits and expenses service, before the start of the tax year (5 April 2021).

The online service for payrolling benefits and expenses means employers do not have to submit form P11D. Employers need to inform HMRC which benefits they wish to payroll during the registration process.

The tax codes for all employees receiving these benefits will be amended, unless the P11D at the end of the year is marked ‘payrolled’. This stops HMRC from collecting tax that has already been deducted from the employees.

If employers miss the registration deadline, they cannot payroll benefits until the following tax year or adopt any other informal arrangements whereby tax is deducted via the payroll.

Business lifecycle… seed stage

When you’re ready to consider external investment and employing staff, we can assist to take some of the burden away and ensure your focus remains making your business idea a reality:

  • Outsourced accountancy services
  • Payroll services
  • Auto-enrolment
  • Forecasting
  • Seed investment advice
  • Cashflow management

Click on the button below to take you to our business growth services for the seed stage.

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