Support Analyst

Duties and Responsibilities

  • Be the first point of contact to provide 1st, 2nd technical support for the Service Desk
  • Provide cover to the business from 08:00 – 18:00 on a shift basis
  • Accurately record all details of calls (via telephone or email) on the Service Desk application and pro-actively manage the call queue on a regular basis
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Update and maintain the IT asset database whilst ensuring a high degree of accuracy
  • Support the firm’s laptop environment with Windows 10 and Office 365
  • Application support of key business applications
  • Providing remote assistance to support staff and partners working away from the office
  • Provide support for the cloud hosted Teams telephony and collaborative system
  • Configure, deploy and support the firm’s fleet of mobile devices and printers
  • Support new and existing users in the use of the firm’s IT system by providing necessary training and advice including induction training for new staff
  • Configure and deploy desktop PCs, laptops in line with departmental deployment / moves & changes processes
  • Follow and maintain departmental procedures, such as the starter & leaver process
  • Work with the Systems Administrator \ IT Service Delivery Manager on complex problems
  • Assist the IT team with the implementation of new projects

 

Required Skills

  • 2-3 years’ experience working within a 1st/2nd line Service Desk support role
  • Knowledge of Active Directory Users and Computers
  • Knowledge of Windows 10
  • Knowledge and experience with Office 365
  • Excellent communications skills, both verbal and written

 

Preferred skills and qualifications

  • Strong networking and troubleshooting experience
  • ITIL Foundation

haysmacintyre acts for i(x) Net Zero PLC on admission to AIM

haysmacintyre was delighted to act as reporting accountant on i(x) Net Zero’s successful admission to AIM, where it raised £10.7m through the placing, subscription and PrimaryBid offer of, in aggregate, 14,056,811 ordinary shares.

i(x) Net Zero is an investing company which focuses on Energy Transition and Sustainability in the Built Environment. They provide their shareholders with the opportunity to create long-term capital growth with positive, scalable, measurable and sustainable impact on the environment and on the communities they serve.

Marc Chennault, Chief Financial Officer at i(x) Net Zero, commented: “haysmacintyre was tasked with evaluating a non-traditional business with several cross-border assets and operations. The team was exceptional with respect to thoroughness, attention to detail, approaching questions in creative ways and devoting many late nights in order to meet deadlines. Team members Laura Mott, Jon Dawson, Jonathan Maddison and Ellie Cornforth executed in the highest professional manner. I would certainly recommend them.”

Laura Mott, Partner at haysmacintyre, commented: “We were delighted to work with the i(x) Net Zero team to help in delivering their successful IPO.  It was great to be involved with a business who is committed to investing in businesses that contribute to net zero and carbon neutral solutions, something which is very high on a number of companies agenda’s.  We look forward to seeing i(x) Net Zero’s progress over the coming years as they continue on their strategic journey.”

The haysmacintyre team included Laura Mott and Jon Dawson, Partners, supported by Jonathan Maddison, Senior Manager. haysmacintyre also utilised the expertise of Vincent Paolucci, Partner at Gettry Marcus, MSI Global Alliance’s US member firm.

Jon Maddison

Within the sector, Jon has a particular specialism in technology clients, which include both privately owned companies as well as publicly listed groups. He has experience in managing the audit process of AIM listed groups and is currently the manager on three AIM listed clients which provides him with a strong understanding of the reporting requirements for AIM listed entities.

Jon regularly works with entrepreneurial, scale-up businesses and understands the importance of regular communication, backed by strong, sector specific technical expertise.

Jon attends sector specific events and contributes to technical content and training within the sector.

Outside of work Jon enjoys most sports, including golf, squash, skiing and rugby.

Miranda Bolton

Miranda has a wide portfolio of clients across various corporate sectors including property, hospitality and CMT. Many of Miranda’s clients she has serviced continuously since the start of her career and she prides herself on her ability to understand her clients needs and respond efficiently with accurate and effective corporation tax advice.

Prior to joining haysmacintyre in 2015, Miranda worked as a chalet host in the Austrian Alps for 5 months having finished her Biology undergraduate degree at the University of Nottingham.

In her spare time, Miranda enjoys Crossfit, cycling and visiting the wonderful restaurants London has to offer.

Sudhir Bance

Sudhir specialises in delivering robust and efficient audits to clients primarily in the tech sector. His experience ranges from small owner managed start ups, to large listed FTSE 100 companies.

Prior to joining haysmacintyre in 2021, Sudhir was a manager at a top 10 firm, where he was a key member of the audit team, assisting to redesign audit methodology across the department, achieving top file review scores and improving audit efficiencies.

In his spare time Sudhir enjoys yoga, the gym, investing and experiencing the latest bars and restaurants across the capital.

Dinesh Pancholi

Dinesh provides expert advice and support to clients ranging from large corporations to OMBs. He covers all areas of employment tax including employment related securities compliance and reporting.

Prior to joining haysmacintyre in October 2021, Dinesh was a Senior Manager in the PKF Smith Cooper Employment taxes team.

Previous to joining an accountancy practice, Dinesh was an HMRC Employer Compliance Office so he can share his experience from both sides!

In his spare time Dinesh enjoys watching football and cricket, reading and listening to music.

Chrysanthi Herodotou

Chrysanthi has over 10 years’ experience providing audit and accounting services to a range of FCA regulated and financial services clients. Chrysanthi has supported her financial services clients on statutory reporting matters in addition to providing annual statutory and CASS audit services.

Chrysanthi joined haysmacintyre after graduating from City University, London in 2004.

Chrysanthi likes to keep active, and is a regular gym goer.

Diana Negentsova

Diana specialises in R&D tax reliefs and her portfolio includes a range of clients within the CMT, food, life science and financial services sectors. As a member of the training team, she is well placed to deliver training sessions to her clients, ensuring they keep abreast of the latest sector and regulatory updates.

Prior to joining haysmacintyre in 2017, Diana was a Tax Associate at a top global management consulting firm, where she was a member of the Corporate tax and R&D teams.

In her spare time, Diana enjoys sci-fi and fantasy novels, gaming and travelling.

Zayar Htut

He enjoys looking after compliance services for his varied client base, and advises a broad range of tax consultancy services including R&D relief claim, Theatre, Film and TV tax relief, EIS/SEIS scheme, EMI options, group reorganisations and cross border taxation.

Prior to joining haysmacintyre in May 2021, Zayar worked as a tax manager at a top 20 firm, and as a tax associate at a local independent firm, part of the Moore UK network.

Outside of work and family life, Zayar enjoys watching most sports and days out.

Jake Pearlman

As well as acting as the director on audit engagements, Jake assists his clients on other financial transactions such as financial modelling, financial due diligence, restructuring and IPOs. Jake provides his clients with in depth yet pragmatic and efficient advice, assisting them through the different stages of their journey as they grow.

Jake was named in the Accountancy Age UK Top 35 under 35 in December 2019 and leads the firm’s property sector. Jake regularly writes for industry publications and is a regular attendee at industry events such as Qandor and the London Real Estate Forum.

Outside of work, Jake is a sports enthusiast, spending his weekends running, playing football and suffering at the hands of Arsenal.

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